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Disability rights advocates criticize exemptions in Uber Canada's service animal policy

The Uber app is displayed on an iPhone as taxi drivers wait for passengers at Vancouver International Airport, in Richmond, B.C., on Tuesday, March 7, 2017. Uber Canada has launched a new policy on how its drivers deal with customers who have service animals, but some disability rights advocates say exemptions built into the rules could still lead to discrimination. THE CANADIAN PRESS/Darryl Dyck

Uber Canada’s new policy says drivers who refuse to take guide dogs or other service animals will be dismissed, unless they get a note from a doctor or religious leader saying they cannot come into contact with the animal.

Lawyer and guide dog user Yvonne Peters says it’s concerning that the policy seems to favour drivers’ religious rights over customers’ disability rights.

Guide Dogs of Canada director Matt Dierckens says drivers should find another profession if they have a problem with service animals.

Uber has asked that its drivers provide doctors’ or clerics’ notes to the company before they encounter service animals on the job.

Uber Canada Legal Director Jeremy Millard says the ride sharing company encourages drivers to take any steps they can to avoid conflict and accommodate people with service animals.