It may be the age of phone scams, but a call from Kitchener-Wilmot Hydro isn’t one of them.
As the company prepares to launch a survey on electrical safety, customers can expect a call in the coming weeks.
Kelly McMath, spokesperson for Kitchener-Wilmot Hydro describes some of the questions customers may be asked.
“They will be asking question just for general electrical safety awareness. So, how close could you come to a powerline, whether or not you know you have to call for a free locate before you start to do any digging projects this spring.”
One thing the survey won’t include is any request for personal or financial information.
The survey will take approximately five minutes to complete.
It is required by the Ontario Energy Board and results will be included on Kitchener-Wilmot Hydro’s Scorecard.
McMath says customers can also check out the Kitchener-Wilmot website if they have any questions surrounding the validity of the call.
“So if anyone has any concerns about the validity of the call they can visit our website at kwhydro.ca and we have information on our website to let them know that these calls are happening.”